Refund Policy

Effective Date: May 16, 2025

At LegalTopBrief, we strive to provide professional, transparent, and reliable legal services to businesses in the IT sector across Canada. Due to the nature of our work — which involves customized and time-sensitive legal advice — most of our services are non-refundable once delivery has begun.

1. Non-Refundable Services

The following services are strictly non-refundable:

• Custom legal documents or templates delivered via email or client portal
• Consultations (completed or scheduled within 24 hours)
• Ongoing subscription or support plans after the first active billing period

2. Eligible Refund Situations

Refunds may be considered in the following cases:

• Duplicate payment or billing error (confirmed by our finance team)
• Technical issues preventing delivery of service (e.g., system failure on our end)
• Order cancelled within 12 hours and before any work has begun

3. Requesting a Refund

To request a refund, please email us at billing@legaltopbrief.com with the following details:

• Your full name and company name
• Invoice or transaction number
• Reason for refund request

We will respond within 5 business days with a resolution or further clarification.

4. Payment Disputes

If you believe your credit card or payment was used without authorization, contact your bank immediately. We also ask that you notify us to expedite internal review. Chargebacks made without prior contact may result in account suspension.

5. Refund Processing

If your request is approved, refunds will be issued to the original payment method within 7–10 business days. You will receive a confirmation email once processed.

6. Contact

If you have questions regarding our refund policy, please contact our billing team:

LegalTopBrief Billing Department
Email: billing@legaltopbrief.com
Phone: +1 (416) 555‑2940
Address: 401 Bay Street, 16th Floor, Toronto, ON M5H 2Y4, Canada